FAQ

Cost, setup, payments, printers, your data.

Something else? contact@ferrarosystems.com

How much does it cost?

Nothing to set up and nothing monthly. You pay a percentage of each order placed through your site, worked out on the subtotal before tax and tip. The percentage is agreed with you in writing before we build anything, and we invoice it with the order list attached.

What do I need to run it?

An Android tablet for the orders and a receipt printer for the tickets. Your own will usually do. If not, we can get you a tablet and printer at cost, and they are yours. There is nothing to install on a computer.

How long does setup take?

We enter your menu and set up the branding, the domain, customer emails and the tablet. We give you a date on the first call, once we have seen your menu.

Do I need my own website?

No. The ordering page is your website: menu, hours, address, your logo and colours. If you already have one, we link to it from there.

Can I use my own domain?

Yes. order.yourrestaurant.com, or the main domain if you like. Hosting and the security certificate are included.

How do customers pay?

At the counter when they pick up, cash or card, the same way they do now. Nothing is charged online, so there are no card fees on top.

Do you handle delivery?

Pickup only for now. Customers choose a pickup time when they order.

Will people find it on Google?

Searches for your restaurant’s name should find it: the site ships with its own title, description, restaurant listing data and sitemap. Nobody can promise rankings beyond that, and we don’t.

Do I need a special tablet?

No. Any modern Android tablet works for the live orders dashboard.

Will my existing receipt printer work?

Most likely, if it is a Bluetooth receipt printer that takes 58mm or 80mm rolls. Tell us the model and we check it with you before setup. If yours will not work, we can get you one at cost.

Who updates the menu?

You can, from the admin, in a minute. Or email us the change and we usually make it the same day.

Does it connect to my POS?

Not yet. Orders arrive on the tablet and print on their own ticket, next to whatever you already run. Most kitchens work off the ticket.

What about no-shows?

Every order carries the customer’s name and phone number, so you can call before you cook if something looks off. Nothing is charged online, so a no-show costs you the food, the same as a phone order. You decide whether to accept each order.

Tips and tax?

Tax is added at checkout at your rate, and customers can add a tip. Both print on the ticket and show on the order, and both are yours: our percentage is worked out on the subtotal before them.

Is my data mine?

Yes. Orders, customers and the menu export to CSV whenever you want them.

Can I leave?

Whenever you like. Email us, we take the site down within a few days and send a final export and a final invoice for orders up to that date. No minimum term, no exit fee.